Ordering Information and Terms
Please use one of the following options for placing an order:
||Use the online order form (click here)
--- Please fill in all fields, including item numbers and quantities. You may still want to call or email us, just to
be sure we received the order - especially if it's a RUSH order.
||Fax us your order... (847)470-0857
-- List the items you would like and the appropriate imprint information. Here's an order form
you can print out (pdf - 72 kb), which will ensure you include all the necessary information.
||e-mail us... order@classicdesignawards(dot)com
-- Just be sure to let us know all item numbers and appropriate imprint instructions. You can include Word documents or artwork files as explained under
the Imprint Information page.
||CALL US... at (847)470-0855 -- This is not automated...
you will speak to an actual person unless it is after hours or we are in a peak season. Sorry, we can't accept engraving instructions over the phone, so you'll
still have to e-mail or fax those over to us.
ORDER CHANGES OR CANCELLATIONS:
|Orders go into production very quickly. If you have any changes, please call immediately so we can put the
order on hold. Changes must then be submitted in writing via email or fax. We will do what we can to avoid additional charges, however, once an item is
imprinted, customer is responsible for additional charges of material, imprinting and/or labor. CANCELLATIONS, whether emailed, faxed or phoned in,
must be confirmed or acknowledged by Customer Service. There is a $15.00 cancellation fee, plus all costs incurred prior to that point. This may
include any of the following: Shipping charges on merchandise brought in for the job; re-stocking fees charged by our suppliers; engraving or other imprinting charges
already completed; paper proofs, drawings or other design work; material(s) that has been marked, drilled, cut, or otherwise modified in such a way as it can not be reused;
or any other labor put forth on the job.
Production Time, Proofs & Shipping Information
Production time, depending on merchandise, is 5-10 days after receipt of your order AND approval of
all artwork & pricing. Every attempt is made to have your order completed "when you need it", but production times may vary throughout the year.
Rush orders are welcome, however, up-charges may apply. Click here for rush rates.
(pdf - 111 kb). A ship date will be provided on your order acknowledgment, so please advise us right away if there is a problem with that date. Rush orders may incur
expedited shipping charges, as well.
Proof preparation begins after an order is officially placed. We understand our customers want
to know what their award(s) will look like, but we ask them to use any of the many samples shown on our website and trust in us to provide professional, attractive
designs. If a paper proof (faxed or emailed) is required, there is a $10.00 charge per award. For quantities of an awards with simple line changes (name
or other personalization) we do not provide a proof for every name. Every award is proofed at least twice by our experienced staff. If we make a mistake,
we will replace the engraved material in a timely manner at no additional charge.
SHIPPING: Merchandise is shipped via United Parcel Service (UPS). "Ground" delivery service will be used, unless
otherwise specified. Double-check your shipping address, as any corrections made by UPS
will incur a $15.00 fee charged to you credit card or added to invoice.
This includes fees for return shipping to us if UPS can not determine the
correct address. No credit will be given if your order is
time-sensitive and an incorrect address was furnished. Please specify if you need Air Service ("2nd Day Air" or "Next Day Air"). We can also use Federal Express, U.S. Mail, or Messenger Service
(Chicagoland deliveries). Generally, we will not ship to P.O. Boxes. We can ship outside the United States, depending on merchandise, but request the use of
customer's shipping account for all charges, including any Duty or Tax. There is a $20.00 service charge on these shipments. Please provide Tax Identification number.
When shipping freight collect or 3rd party shipping account, there is a $2.50 handling fee, per carton.
Payment Terms & Pricing
WE ACCEPT major credit cards, including Visa, MasterCard, American Express and Discover. We
require credit card information prior to production and will hold as "guarantee of payment" in lieu of a deposit.
Click here for credit card form. Credit card will be charged at the time order is shipped. Certain jobs may require deposit in advance. Pre-payment
by cash or check is also accepted, however, we reserve the right to hold order until funds (check) has cleared bank. Open terms are available pending credit check
(Net 7 to Net 30). Click here (pdf - 14 kb) for Credit Application.
Allow 2-3 weeks. All orders will be C.O.D. until credit is established.
Quantity Pricing or Discounts: For merchandise where no "Quantity Pricing" is listed, we offer a
discount on orders that total $500.00 or more (merchandise only), and a 10% discount for orders of $1000 or more. Please contact us
regarding any special "Quantity Orders" or to request quotes on any custom work. All pricing is subject to change without notice.
Paper catalog pricing
precedes internet pricing.
Representatives are available between 8:30 a.m. and 5:00 p.m. (CST) if you need assistance in pricing your order. Please do not hesitate to call or e-mail us
with any questions. Thank you!
847.470.0855 · info@ClassicDesignAwards(dot)com ·
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