Production time, depending on merchandise, is 5-10 days after receipt of your order AND approval of all artwork & pricing.  Every attempt is made to have your order completed "when you need it", but production times may vary throughout the year.

Rush orders are welcome, however, up-charges may apply.  Click here for rush rates. (pdf - 111 kb).   A ship date will be provided on your order acknowledgment, so please advise us right away if there is a problem with that date. Rush orders may incur expedited shipping charges, as well.

Proof preparation begins after an order is officially placed.  We understand our customers want to know what their award(s) will look like, but we ask them to use any of the many samples shown on our website and trust in us to provide professional, attractive designs.  If a paper proof (faxed or emailed) is required, there is a $10.00 charge per award.  For quantities of an awards with simple line changes (name or other personalization) we do not provide a proof for every name.  Every award is proofed at least twice by our experienced staff.  If we make a mistake, we will replace the engraved material in a timely manner at no additional charge.

SHIPPING:  Merchandise is shipped via United Parcel Service (UPS). "Ground" delivery service will be used, unless otherwise specified. Double-check your shipping address, as any corrections made by UPS will incur a $15.00 fee charged to you credit card or added to invoice.  This includes fees for return shipping to us if UPS can not determine the correct address.  No credit will be given if your order is time-sensitive  and an incorrect address was furnished.  Please specify if you need Air Service ("2nd Day Air" or "Next Day Air"). We can also use Federal Express, U.S. Mail, or Messenger Service (Chicagoland deliveries). Generally, we will not ship to P.O. Boxes.  We can ship outside the United States, depending on merchandise, but request the use of customer's shipping account for all charges, including any Duty or Tax.  There is a $20.00 service charge on these shipments.  Please provide Tax Identification number.  When shipping freight collect or 3rd party shipping account, there is a $2.50 handling fee, per carton.

WE ACCEPT major credit cards, including Visa, MasterCard, American Express and Discover.  We require credit card information prior to production and will hold as "guarantee of payment" in lieu of a deposit.  Click here for credit card form.  Credit card will be charged at the time order is shipped.  Certain jobs may require deposit in advance.  Pre-payment by cash or check is also accepted, however, we reserve the right to hold order until funds (check) has cleared bank.  Open terms are available pending credit check (Net 7 to Net 30).  Click here (pdf - 14 kb) for Credit Application.   Allow 2-3 weeks.  All orders will be C.O.D. until credit is established.

Quantity Pricing or Discounts: For merchandise where no "Quantity Pricing" is listed, we offer a 5% discount on orders that total $500.00 or more (merchandise only), and a 10% discount for orders of $1000 or more. Please contact us regarding any special "Quantity Orders" or to request quotes on any custom work.  All pricing is subject to change without notice.  Paper catalog pricing precedes internet pricing.